Care management, made for the shift

Care records that build themselves, while your team gets on with care.

ServPatch is a mobile-first care management platform for UK care homes and domiciliary care providers. Digital records, eMAR, rostering, audits and emergency workflows in one place, designed so carers actually use it.

Book a demo See the platform →
3 months
Free trial in your service
CQC
Single Assessment Framework
2-in-1
Care home + domiciliary
Built for CQC Care Inspectorate CIW RQIA UK GDPR
What ServPatch does

One platform for the work that actually slows care teams down.

Most systems become another admin burden. ServPatch is built around the daily pressure of carers, managers and coordinators who need fast records, clean evidence and fewer scattered spreadsheets.

Digital care records

Care notes, handovers, body maps, incident logs, MAR sheets and resident updates, captured at the point of care, from any device.

CQC evidence engine

Daily work maps to the Single Assessment Framework. Quality Statements stay evidenced, audits stay current, inspection packs export in one click.

Emergency Mode

One tap surfaces resident location, mobility needs, DNACPR, allergies and next-of-kin. Every action timestamps to a hospital-ready handover.

Care homes

Built for residential care.

Resident profiles, shift handovers, body-mapped incidents, infection control, evacuation planning, training evidence, manager dashboards and CQC pack exports, all in one fluent system.

Resident & relative records, version-controlled
eMAR with witnessing, PRN tracking, refusal logs
Body maps, falls, safeguarding & near-miss reports
Activities, hydration, nutrition & weight monitoring
Inspection-ready evidence packs by Quality Statement
More for care homes
Domiciliary care

Built for home care.

Service-user profiles, mobile visit notes, task confirmation, GPS clock-in / out, missed-visit alerts and coordinator oversight, designed around carers moving between homes.

Visit allocation, schedules & rota optimisation
Geo-verified clock-in & clock-out
Real-time missed-visit alerts to coordinators
Care plan access in pocket, even offline
Service-user & family digital communication log
More for domiciliary
Why ServPatch is different

The features other care systems leave to chance.

Multilingual voice notes

Carers dictate in their first language. ServPatch produces clear English notes for the manager to review and approve, closing the documentation gap in diverse teams.

AI-assisted care plans

Plain notes turn into structured care-plan updates the manager still reviews. Less rewriting, fewer inconsistencies, more time on residents.

Operational dashboards

Open actions, overdue checks, infection trends, staffing gaps and audit health, visible to managers before they become inspection findings.

From a pilot home

"Our handover meetings used to overrun by forty minutes. With ServPatch the night team reads the day in two scrolls. The CQC pack export changed what inspection week feels like."

RP
Rachel P., Registered Manager
42-bed residential home, West Midlands
Handover time
−68%
Notes filed on shift
+41%
Open actions overdue
−74%
Inspection prep time
−5days
Common questions

Answers before you ask.

Is ServPatch CQC compliant?

ServPatch is built around the CQC Single Assessment Framework. Daily care notes, eMAR entries, incidents, audits and training all map to the Quality Statements so managers can export evidence packs ahead of inspections. The same model supports Care Inspectorate Scotland, CIW Wales and RQIA Northern Ireland.

Does ServPatch work for both care homes and domiciliary care?

Yes. ServPatch is built for both residential care homes and domiciliary care providers from one foundation. Mixed providers can run residential and home care on the same account without duplicating data, staff or service users.

Can carers record notes in their first language?

Yes. Carers can dictate in their preferred language. ServPatch transcribes the audio and produces clear English care notes for the manager to review and approve before submission, closing documentation gaps in linguistically diverse teams.

How does ServPatch compare to Nourish, Log My Care or PASS by everyLIFE?

ServPatch sits in the same digital care record category but unifies care home and domiciliary care on one foundation, adds multilingual voice-to-English notes, an Emergency Mode for evacuation and crisis response, and a 3-month trial in a real service rather than a sales-led demo cycle.

How long does set-up take?

Most services are live in 2–3 weeks. Onboarding includes service-user import, eMAR mapping, care-plan templates, manager training and carer toolbox sessions. Implementation specialists run weekly check-ins through the trial.

Is the data secure and where is it hosted?

Yes. ServPatch hosts customer data in UK data centres, encrypts care records in transit and at rest, and uses role-based access so staff only see what their role needs. We follow UK GDPR and Data Protection Act 2018 principles, with a Data Processing Agreement available on request. Formal NHS DSPT and Cyber Essentials accreditation are on our roadmap.

Start with a 3 month trial

Test ServPatch in your real service.

Pilot on one floor, one community, one round of visits. Keep what works. We build pricing around what you actually use, not what a brochure promised.

Request trial info@servpatch.com
Guided setup in your service
Frontline + manager training
Weekly check-ins with implementation lead
Conversion review at month 3