Ask about your organisation
Get quick answers about authorised client, staff, holiday, sickness and service information.
Care, made simpler.
When the right detail is easy to find, your team can stay present with the person in front of them.
Meet PatchYour AI assistant for the whole ServPatch platform
Designed for
Care homes
Home care
Ready for the next visitCare details in one place
From one carer to the next
A clearer day.
A better-informed team.
Know what matters before care starts. Record it while it is fresh. Find the detail when someone needs an answer.
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Before care
Start with the person.
Open the plan, check what is scheduled and see the recent updates before a visit or care round.
- Care plans and preferences
- Visits and assigned tasks
- Previous care notes
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During care
Record what matters.
Keep the care you gave and the observations you made together, without another separate chart.
- Notes and medication records
- Food, fluids, vitals and wellbeing
- Incidents and body maps
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When you need an answer
Bring the detail together.
Ask Patch to help find authorised information, review recorded changes and prepare for the next conversation.
- Answers from available records
- Summaries for team reviews
- Context for handovers
Meet Patch
Meet Patch: less searching, more care.
Patch is ServPatch’s friendly AI assistant. Ask a question in your own language and get a fast, useful answer from the information your role allows you to see, from staff holiday and sickness to client details, reports, records and changes in trends. No exporting documents. Less admin, more time for people.
See what is changing
Track food, fluids, vitals, weight and continence, with AI-assisted calorie estimates. Ask Patch to help review recorded changes. See everyday tracking →
Work in your language
Ask questions naturally in a supported language and receive a clear answer in the moment.
Patch
Your fast, friendly way to find answers across ServPatch.
Support
For account or technical problems that need a person to investigate.
Hi, I’m Patch.Your ServPatch guide
Ready
What can I help you with today?
Need to record an incident? I can explain where to start and guide you through the product steps.
Helpful by design. Human-led by default.
Patch helps you find and understand authorised records. Check answers against the recorded information; care decisions and professional advice stay with people.
Care happens in the moment
People before paperwork
When the record is clear, the moment can stay human.
A carer should not have to choose between being present and keeping a good record. ServPatch keeps the essentials close, then helps the team leave a clear trail for the next person.
Clear before care starts
Appointments, assigned tasks and care information are easy to find.
Simple at the point of care
Carers can record notes, medication and incidents from one mobile workflow.
Connected for the team
Everyday records stay together so authorised staff can see the latest information.
Built around the day
From the day’s plan to a complete care record.
Carers can move from assigned work to notes, medication and incident reporting in one connected mobile journey.
Know what comes next
Clear appointments and assigned tasks keep the day organised.
Record care in the moment
Update care notes and medication records while details are fresh.
Respond with confidence
Structured incident reporting and body maps support a clear response.
One connected care record
Made for your service
Designed for two care settings.
Shared care-management foundations, with language and workflows that fit residential and home care.
Keep resident care connected.
Give carers one place to review resident information, record daily care, manage medication records and report incidents.
For care homes
Make every client visit clearer.
Help carers review appointments, understand assigned tasks and record care from the client’s home.
For home careSecurity by design
Clear access. Protected records.
ServPatch uses secure connections and organisation-controlled accounts to keep access limited to authorised team members.
Encrypted in transit
Information is protected as it moves between the app and service.
Authorised access
Access is restricted to approved care team members.
Organisation-controlled
Carer accounts are issued by the care provider.
Getting started
Start with a clear rollout.
Set up the service, prepare the team and move into everyday recording with a defined plan.
Set up your service
Add the people you support and the information your team needs.
Invite your team
Give authorised carers access through organisation-issued accounts.
Start recording care
Bring appointments, records, tasks and incident reporting into one workflow.
See ServPatch in action
See how ServPatch fits your service.
Bring your current workflow and questions. We’ll show the relevant parts of the platform clearly.